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Delivery

Where we deliver

We currently deliver to UK addresses only, and for now that means mainland Great Britain (England, Wales and Scotland).

We can't deliver to these places yet:

  • Northern Ireland
  • The Channel Islands
  • The Isle of Man
  • BFPO addresses
  • Anywhere outside the UK

Some remote postcodes, including the Scottish Highlands and Islands and other offshore islands, can take a day or two longer than the times below. The delivery charge is the same.

How long it takes

  • Dispatch: your order leaves our UK warehouse within 1–2 working days.
  • Delivery: then it's normally 2–3 working days, tracked.

Working days are Monday to Friday, not counting UK bank holidays. These times are estimates, not guarantees, but if your order hasn't arrived within 30 days we'll refund you in full or send it again, whichever you'd prefer.

What it costs

  • £3.95 per order, however many items are in it.
  • Free on orders over £35.

The delivery charge is shown in your basket and at checkout before you pay.

Tracking

When your order ships we'll email you a tracking link. If you can't find it, check your spam folder or get in touch.

Arrived damaged or broken?

Our burners are ceramic or resin, and very occasionally one gets knocked about in transit. If yours arrives damaged:

  1. Tell us within 48 hours of delivery, through the contact form.
  2. Include your order number and a photo of the damage (and the packaging if you can).
  3. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to send the broken item back unless we ask, and if we do, we'll pay for it.

The 48-hour window just helps us sort things out quickly with the courier. It doesn't take away your legal rights: if you spot damage or a fault later, still tell us. See Returns & cancellations for more.